Returns & Refund Policy
At Balajiwalldecor, we take great care in delivering premium quality wall décor products. However, if you face any issue with your order, please review our return policy below.
Return Window
You may request a return within 5 days of receiving your order. After 5 days from the delivery date, we will not be able to process a return or refund.
Non-Returnable Items
- Customized or personalized products are non-returnable and non-refundable.
- Products purchased during special sales or clearance offers may not be eligible for return (if applicable).
Eligible Returns
Returns are accepted only if:
- The product received is damaged or defective
- You received a wrong item due to an error from our side.
To process your return, we require:
- Clear unboxing video (if applicable)
- Photos of the damaged/incorrect product
- Order ID or proof of purchase
Return Process
To initiate a return, please contact our support team at:
📧 sprt.balajiwalldecor@gmail.com
Our team will review your request and guide you through the next steps.
Return Shipping
- If the return is approved due to our mistake (wrong/damaged item), we will arrange or reimburse return shipping.
- If the customer wishes to return the product for any other valid reason, the return shipping charges will be borne by the customer.
Refund Process
Once we receive and inspect the returned product, refunds (if approved) will be processed within 5–7 business days to the original payment method.